1. Introduction
At Everest Cast LLC ("Everest Cast," "we," "us," or "our"), we strive to offer the highest quality audio and video stream hosting solutions.
We back up our services with a 30-Day Money Back Guarantee Policy to ensure complete satisfaction.
2. Eligibility
The 30-Day Money Back Guarantee is applicable to new customers who have subscribed to our services for the first time. It is not applicable to existing customers who are changing plans, renewing, or upgrading services.
3. Period
The Money Back Guarantee is valid for 30 days from the date of your initial payment ("Guarantee Period"). If you are not fully satisfied with our services within this Guarantee Period, you may request a full refund.
4. Process
To claim the refund:
Contact Customer Support: Reach out to our customer support team via email at [email protected] or call us at +1 307 459 1155 within the Guarantee Period.
State the Reason: Clearly state the reason for your dissatisfaction so we can understand the issue and improve our services.
Follow the Instructions: Comply with the additional steps, if any, as advised by the customer support team.
5. Refund
Upon receipt of your request and after confirming your eligibility, we will process the refund within 14 business days. The refund will be issued to the original payment method.
6. Exceptions
The following services are not covered under the 30-Day Money Back Guarantee:
Domain name registration
Additional services or add-ons
Services purchased via third-party vendors or partners
7. Abuse of Policy
We reserve the right to refuse, change, or discontinue our Money Back Guarantee for customers we believe are abusing this policy.
8. Contact
For more information or to request a refund, please contact us at:
Email: [email protected]
Phone: +1 307 459 1155
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